What happened, however, was more complicated than a simple algorithmic mistake. It involved several humans, academic bureaucracy and an automated facial detection tool from Amazon called Rekognition. Despite extensive data collection, including a recording of the girl, 17, and her screen while she took the test, the accusation of cheating was ultimately a human judgment call: Did looking away from the screen mean she was cheating?
The pandemic was a boom time for companies that remotely monitor test takers, as it became a public health hazard to gather a large group in a room. Suddenly, millions of people were forced to take bar exams, tests and quizzes alone at home on their laptops. To prevent the temptation to cheat, and catch those who did, remote proctoring companies offered web browser extensions that detect keystrokes and cursor movements, collect audio from a computer’s microphone, and record the screen and the feed from a computer’s camera, bringing surveillance methods used by law enforcement, employers and domestic abusers into an academic setting.
Honorlock, based in Boca Raton, Fla., was founded by a couple of business school graduates who were frustrated by classmates they believed were gaming tests. The start-up administered nine million exams in 2021, charging about $5 per test or $10 per student to cover all the tests in the course. Honorlock has raised $40 million from investors, the vast majority of it since the pandemic began.