Q. What were some early management challenges for you?
A. At a school in Massachusetts where I once worked, we managed early on through consensus. Which sounds wonderful, but it was just a very, very difficult way to sort of manage anything, because convincing everybody to do one particular thing, especially if it was hard, was almost impossible.
Q. How big a group was this?
A. There were about 25 teachers and instructors and others. And very quickly I went from being this wonderful person, “Geoff is just so nice, he’s just such a great guy,” to: “I cannot stand that guy. He just thinks he’s in charge and he wants to do things his way.” And it was a real eye-opener for me because I was trying to change something that everybody was comfortable with. I don’t think we were doing a great job with the kids, and I thought we could perform at a higher level.