civics: notes on “content moderation” or censorship
To meet the demands caused by user growth, we’ve increased our moderation team to roughly 100 moderators and continue to hire more staff. Some moderators specialize in particular policy areas, such as dedicated agents for child safety. Our moderation team is staffed 24/7 and reviews user reports around the clock. This is a tough job, as moderators are consistently exposed to graphic content. At the start of September 2024, we began providing psychological counselling to alleviate the burden of viewing this content.
