My middle schooler goes to Chicago Public Schools. They use Google Classroom for assignments and other communications.
I bought him a Chromebook for schoolwork, but also for other private things. When we logged in, the system installed GoGuardian monitoring software on the Chromebook without notice or permission.
And now I can’t remove it. I wrote to GoGuardian support, and they replied that I had to contact the school or remove my son as a user. The instructions for removing him as a user do not work; on the contrary, I see the message “cps.edu manages this user and may remotely manage settings and monitor user activity” and he can’t be removed.
I did a full factory reset, signed in to his account again, and now the system is once again locked down.
So now I’m in the position where I have to ask permission from a local government entity to please let me install stuff and don’t monitor the computer I bought and paid for.
Does anyone know how to refer these people to law enforcement for prosecution?