The five-year contract with government technology middleman Carahsoft Technology, made public in September, provides Immigration and Customs Enforcement (ICE) licenses for a product called Zignal Labs, a social media monitoring platform used by the Israeli military and the Pentagon.
An informational pamphlet marked confidential but publicly available online advertises that Zignal Labs “leverages artificial intelligence and machine learning” to analyze over eight billion social media posts per day, providing “curated detection feeds” for its clients. The information, the company says, allows law enforcement to “detect and respond to threats with greater clarity and speed.”
The Department of Homeland Security, ICE’s parent agency, has in the past procured Zignal licenses for the US Secret Service, signing its first contract for the software in 2019. The company also has contracts with the Department of Defense and the Department of Transportation.