Some of the disengaged students in Pugh’s courses are what administrators and cybersecurity experts say are “ghost students,” and they’ve been a growing problem for community colleges, particularly since the shift to online instruction during the pandemic. These “ghost students” are artificially intelligent agents or bots that pose as real students in order to steal millions of dollars of financial aid that could otherwise go to actual humans. And as colleges grapple with the problem, Pugh and her colleagues have been tasked with a new and “frustrating” task of weeding out these bots and trying to decide who’s a real person.
The process, she said, takes her focus off teaching the real students.
“I am very intentional about having individualized interaction with all of my students as early as possible,” Pugh said. “That included making phone calls to people, sending email messages, just a lot of reaching out individually to find out ‘Are you just overwhelmed at work and haven’t gotten around to starting the class yet? Or are you not a real person?’”
