Deloitte Improves Humans

Tessa Lena:

Enable technology to work on the worker (and the team). The traditional view of technology as a substitute or supplement for human labor is too narrow. Moving forward, you need to harness technologies that help your people and teams become the best possible versions of themselves. This means nudging them to learn new behaviors, correct old behaviors, and sharpen skills. For example, successful and error-free surgeries in the operating room (OR) require finesse, but determining the exact amount of pressure to apply on the instrument is challenging for surgeons. Technology provides surgeons with smart scalpels and forceps that allow them to gauge and adjust pressure in real time, subsequently improving precision and patient outcomes.