PI, Worker Info Exchange, and App Drivers and Couriers Union have teamed up to challenge the unprecedented surveillance that gig economy workers are facing from their employers.
KEY FINDINGS
The picture that WIE’s research paints is one where algorithms are shaping the work experience of drivers, offering them limited visibility or avenues for redress when a decision about them is made.
The process of gathering data from the gig economy platforms may prove time consuming and resource intensive, even though the legal framework is designed to facilitate such requests and make them an easy, accessible tool for everyone to use.
The stories of private hire drivers’ experiences demonstrate the lack of transparency and accountability in the platforms’ decision making process, which has onerous consequences for the workers.