ZOOM, THEvideo conferencing service whose use has spiked amid the Covid-19 pandemic, claims to implement end-to-end encryption, widely understood as the most private form of internet communication, protecting conversations from all outside parties. In fact, Zoom is using its own definition of the term, one that lets Zoom itself access unencrypted video and audio from meetings.
With millions of people around the world working from home in order to slow the spread of the coronavirus, business is booming for Zoom, bringing more attention on the company and itsprivacy practices, including a policy, later updated, thatseemedto give the company permission to mine messages and files shared during meetings for the purpose of ad targeting.
Still, Zoom offers reliability, ease of use, and at least one very important security assurance: As long as you make sure everyone in a Zoom meeting connects using “computer audio” instead of calling in on a phone, the meeting is secured with end-to-end encryption, at least according to Zoom’swebsite, itssecurity white paper, and the user interface within the app. But despite this misleading marketing, the service actually does not support end-to-end encryption for video and audio content, at least as the term is commonly understood. Instead it offers what is usually called transport encryption, explained further below.