So we are coming up on three years with the iPad 1. I thought it would be interesting to look back at our damage rate and see how things went.
I’ve kept a log of when devices were replaced and why. These numbers are based on a deployment of 115 iPads and all the repairs were handled through the Genius Bar at our local Apple Store.
1 Sep 2010: Dead Digitiser
A pupil reported that her iPad was not responding to touches in one area of the screen. I checked and there did appear to be a ‘dead band’ the width of the screen about one fifth of the way up where drags across the affected area would not be recognised. The iPad acted as if the user had lifted their finger from the screen.