To that end, Tom does everything necessary to make sure the people that Harris Funeral Homes serves feel welcome. He sweeps the floors, plants flowers, shovels snow, and changes lightbulbs. Many times he will be the one to open the door and greet you with a smile as you walk into the funeral home.
Tom also follows up with each customer, calling to ask how they are doing and if he can help them in any way. And he really means it. At one point, a widow confided in Tom that she had no way to get to the grocery store. Tom promptly sent one of his employees to buy her groceries.
Tom is also continually looking for ways to improve the business and provide the best service possible. This includes everything from the smallest details, such as leaving a rose when a body is removed, to offering a grief counseling program for those who need it. Harris Funeral Homes also hosts an angel tree service every Christmas to honor those who died in the past year – which many families attend.
This level of service is what sets Harris Funeral Homes apart.
In 2011, Harris Funeral Homes was recognized by Preferred Funeral Directors International with the Parker Award for exemplary service. And in 2016, the Harris location in Livonia, Michigan was recognized as the best hometown funeral home in the local newspaper.