New Parents Complain Amazon Baby-Registry Ads Are Deceptive

Rolfe Winkler and Laura Stevens:

Kima Nieves recently received two Aveeno bath-time sets and a box of Huggies diapers through her baby registry on Amazon. The only problem? The new mother didn’t ask for the products, or even want them.

Instead, Johnson & Johnson JNJ 1.58% and Kimberly-Clark Corp. KMB 1.73% each paid Inc. AMZN +0.03% hefty sums to place those sponsored products onto Ms. Nieves’s and other consumers’ baby registries. The ads look identical to the rest of the listed products in the registry, except for a small gray “Sponsored” tag. Unsuspecting friends and family clicked on the ads and purchased the items, assuming Ms. Nieves had chosen them.

“Very sneaky,” said the 28-year-old health-care analyst from Fredericksburg, Va. “That’s friends’ and family’s money going somewhere we didn’t approve of.”

Amazon in recent years has charged into advertising, building the third-largest digital ad business in the U.S. after Alphabet Inc.’s GOOGL +0.76% Google and Facebook Inc., according to eMarketer. Its ad revenue is on pace to double this year, to $5.8 billion, eMarketer estimates.