Many experts believe that human beings will still be needed to do the jobs that require higher-order critical, creative, and innovative thinking and the jobs that require high emotional engagement to meet the needs of other human beings. The challenge for many of us is that we do not excel at those skills because of our natural cognitive and emotional proclivities: We are confirmation-seeking thinkers and ego-affirmation-seeking defensive reasoners. We will need to overcome those proclivities in order to take our thinking, listening, relating, and collaborating skills to a much higher level.
I believe that this process of upgrading begins with changing our definition of what it means to “be smart.” To date, many of us have achieved success by being “smarter” than other people as measured by grades and test scores, beginning in our early days in school. The smart people were those that received the highest scores by making the fewest mistakes.