Algorithms and Humans

Sam Sweeney:

Every night, several times a night, Uber and Lyft drivers at Reagan National Airport simultaneously turn off their ride share apps for a minute or two to trick the app into thinking there are no drivers available—creating a price surge. When the fare goes high enough, the drivers turn their apps back on and lock into the higher fare.

It’s happening in the Uber and Lyft parking lot outside Reagan National airport. The lot fills with 120 to 150 drivers sometimes for hours, waiting for the busy evening rush. And nearly all the drivers have one complaint:

“Uber doesn’t pay us enough, what the company is doing is defrauding all these people by taking 35-40 percent,” one driver told ABC 7.

“They are taking all this money because there’s no system of accountability,” another unidentified driver said.

ABC7’s Sam Sweeney asks: “Do all you guys agree with that?”

“Yes, yes, yes, yes!!!!,” the driver says.